Have questions? Take a look at our Frequently Asked Questions below. If you need further assistance, feel free to contact us !

Tracking & Delivery

How long does delivery take?

Each order is thoughtfully prepared within 1–3 business days. Once dispatched, delivery typically arrives within 3–7 business days, depending on your location.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking details. This allows you to follow your package every step of the way.

Can I update my shipping details after placing an order?


If you contact us within 12 hours of placing your order, we will do our best to accommodate any changes before your order is processed.

What if my order is delayed?

While we strive for timely delivery, occasional delays may occur due to carrier conditions or high demand. Rest assured, we are here to support you if your order is significantly delayed.

Returns & Refunds

What is your return policy?

Due to the nature of our skincare products, we are unable to accept returns on opened or used items. However, your satisfaction is important to us, and we’re here to help if you experience any concerns.

Can I return an unused product?

Unopened and unused items may be eligible for return within 14 days of delivery. Items must be in their original packaging and condition.

What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and a photo. We will gladly arrange a replacement or resolution.

How long do refunds take to process?

Once your return is received and inspected, refunds are processed within 5–7 business days back to your original form of payment.

Product & Usage

Are your products safe for sensitive skin?

Our formulas are designed to be gentle, but every skin type is unique. We recommend a patch test before full use.

Do your products contain fragrance?

Some formulas may include gentle fragrance or naturally derived scent components. We aim to keep all formulations balanced and skin-conscious.

Are your products suitable for all skin types?

Our formulas are thoughtfully created to support a variety of skin types, including normal, dry, combination, and oily skin. If you have particularly sensitive skin, we recommend reviewing ingredients or performing a patch test before use.

Do I need to wear SPF with your products?

Yes. Daily SPF is essential, especially when using products containing active ingredients like exfoliating acids.

How long does it take to see results?

Results may vary depending on your skin and consistency of use. Many customers begin to notice a visible glow and improved hydration within a few uses, with more refined results over time.

Can I use multiple LumoCéa products together?

Yes. Our products are designed to work harmoniously as a routine, helping to restore balance, hydration, and radiance to your skin.

How often should I use your products?

Usage varies by product. Most formulas are designed for daily use, while exfoliating treatments should be used as directed to avoid over-exfoliation.