Refund policy
Returns
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
Unopened and unused
In its original packaging
Accompanied by proof of purchase
To start a return, please visit our Return Portal and follow the instructions provided. Once your return request is reviewed and approved, you will receive the next steps for returning your item.
Please note that returns submitted outside of our Return Portal may not be processed.
Due to the nature of our skincare products, we cannot accept returns on opened or used items unless they arrive damaged, defective, or incorrect.
If your order arrives damaged, defective, or incorrect, please contact us at support@lumoceaskincare.com within 48 hours of delivery so we can assist you.
For any questions regarding your return, please contact support@lumoceaskincare.com
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Exchanges
The fastest way to ensure you get what you want is to return the item you have, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lumoceaskincare.com.