Shipping policy
Shipping Policy
Thank you for shopping with LumoCéa Skincare. We are committed to preparing and delivering your order with care.
Processing Time
Orders are typically processed within 2–5 business days (excluding weekends and holidays). During launches, promotions, or high-volume periods, processing times may be slightly extended.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Restrictions
Orders are shipped on business days only. Business days are Monday to
Friday, excluding federal holidays in the United States.
Orders placed after 2:00 PM (EST) on Fridays will be fulfilled the following
Friday, excluding federal holidays in the United States.
Orders placed after 2:00 PM (EST) on Fridays will be fulfilled the following
Monday, in the order that they were received.
Orders placed after 2:00 PM (EST) the day before a Federal Holiday in
the United States will be fulfilled the following business day.
Eighth Day ships via UPS and is unable to fulfill orders destined for
Orders placed after 2:00 PM (EST) the day before a Federal Holiday in
the United States will be fulfilled the following business day.
Eighth Day ships via UPS and is unable to fulfill orders destined for
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or holidays.
Order Tracking
Once your package ships, tracking details will be sent to the email provided at checkout. Please allow up to 48 hours for tracking updates to appear.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order. LumoCéa Skincare is not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
LumoCéa Skincare is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier. If you experience an issue with delivery, please contact the shipping provider directly.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery at support@lumoceaskincare.com with your order number and photos of the damaged item(s), and we’ll be happy to assist you.
International Shipping
We currently ship within the United States. International shipping options may become available in the future.
Contact Us
For any shipping questions or concerns, please contact us at:
support@lumoceaskincare.com